Privacy Policy

Introduction This Privacy Policy describes how Dynamic Outdoors (“we,” “our,” “us”) collects, uses, shares, and protects your personal data through our website https://dynamicoutdoors.in (“Platform”). Our services are designed for individuals and organizations participating in our experiential learning programs, including outdoor adventures, leadership programs, and corporate retreats.

By visiting our Platform, providing information, or availing of any service, you agree to the terms of this Privacy Policy and our Terms of Use and are subject to Indian laws governing data protection and privacy. If you do not agree, please do not use our Platform.

Collection of Personal Data We collect personal data when you interact with our Platform or services. This includes, but is not limited to:

• Information provided during sign-up/registration (name, date of birth, address, mobile number, email ID, etc.).
• Health and fitness information required for participation in outdoor activities.
• Payment-related details (processed through third-party payment providers).
• User preferences, feedback, and transaction history.

Usage of Personal Data We use your personal data to:

• Provide and enhance our experiential learning programs.
• Ensure participant safety during outdoor activities.
• Facilitate customer support and resolve disputes.
• Improve user experience.
• Conduct marketing and promotional activities (with an option to opt-out).
• Comply with legal obligations.

Sharing of Personal Data Your personal data may be shared with:

• Third-party service providers, such as logistics, medical, and safety partners.
• Government authorities or law enforcement agencies as required by law.

We are not responsible for the privacy practices of third-party websites linked from our Platform.

Security Measures We implement reasonable security practices to protect your data. However, the transmission of information via the internet is not entirely secure. Users are responsible for safeguarding their login credentials.

Data Retention & Deletion

• You can request account deletion via your profile settings or by contacting us.
• We may retain necessary data for legal compliance, safety, or legitimate business interests.
• Anonymized data may be used for research and analysis.

Your Rights You may access, rectify, or update your personal data via the Platform.

Consent & Withdrawal By using our Platform, you consent to data collection and processing as per this policy. To withdraw consent, email our Grievance Officer. Withdrawal may impact your access to our services.

Updates to Privacy Policy We may update this policy periodically. Significant changes will be communicated via the Platform.

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000, and applicable rules.

Platform Ownership Dynamic Outdoors, registered at C-165, Sector-51, Noida, Uttar Pradesh, India, owns and operates https://dynamicoutdoors.in. These Terms govern your use of our Platform and services.

User Obligations

• You must provide accurate information when registering.
• We do not guarantee the accuracy of Platform content and services.
• You use our Platform at your own risk.
• Unauthorized use may result in legal action.
• You agree to pay applicable service fees.
• You may not use our services for illegal activities.
• You must comply with safety guidelines while participating in outdoor activities.

Third-Party Links Our Platform may contain links to third-party websites. Accessing such sites is subject to their respective terms and policies.

Liability & Indemnification

• We are not liable for injuries or risks associated with outdoor activities.
• You acknowledge the inherent risks of outdoor experiential learning programs and agree to participate at your own risk.
• You indemnify us against claims arising from your breach of these Terms.

Jurisdiction & Governing Law These Terms are governed by Indian laws. Disputes shall be subject to the exclusive jurisdiction of Noida courts.

Contact Information For queries, contact us at info@dynamicoutdoors.in or (+91) 9670392108.

Program Participation

Participation Requirements

• Participants must meet the fitness criteria specified for each program.
• Required medical and fitness declarations must be submitted before participation.
• Adherence to program guidelines and safety protocols is mandatory.

Cancellation and Refund

• Cancellations made more than 30 days before the program start date is applicable for 90% refund.
• Cancellations made 15-30 days before the program start date is applicable for 50% refund.
• Cancellations made less than 15 days before the program start date is applicable for No refund.
• If a program is cancelled due to unforeseen circumstances (weather, safety risks), participants will be offered an alternative date or credit for a future program.
• If Cancellation is approved, the money will be refunded with 15 days to the original payment method.

  Shipping and Delivery

• Service-Based Delivery: As we operate a service-based setup, physical shipping and product delivery are not applicable. However, we ensure that all our services are delivered efficiently and as per the agreed-upon schedule.
• Service Fulfillment Timeline: Our services are typically scheduled and delivered within the agreed-upon timeframe. Clients will receive confirmation of the service schedule upon successful booking.
• Communication and Coordination: Clients will be notified of any updates, changes, or necessary preparations required for the service. Our team will remain in constant communication to ensure a seamless experience.
• Service Modifications and Rescheduling: Requests for modifications or rescheduling should be made at least 48 hours before the scheduled service date. We will do our best to accommodate changes, subject to availability.
• Delays and Exceptions: While we strive to meet our service commitments, unforeseen circumstances such as extreme weather, logistical constraints, or other factors may cause delays. Clients will be informed promptly in such cases.
• Service Completion Confirmation: Once the service is successfully delivered, a confirmation email or message will be sent to the client. Feedback and support options will also be provided for any post-service queries.

For any service-related inquiries, feel free to reach out to our support team at info@dynamicoutdoors.in